Shipping policy
We are working closely with our external partners and carriers to ensure your Order can reach you as quickly as possible. See below for the most up-to-date information (excluding potential courier delays)*:
Estimated Shipping Time
United Kingdom
Standard: 5–8 business days
Europe
Standard: 6–18 business days
During the Black Friday and holiday seasons, please be aware that packages may experience delays due to high order volume.
When will my order ship?
Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 3 business days (and orders placed after 9am ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships and it’s on the way!
I'm having problems with the tracking.
Sorry about that! Please note the carrier could take 1-2 business days to register your shipment status online. If your tracking number isn’t updating or working at all after this time period, please contacts us info@numeve.com. We can give you the inside info.
Why is my order being returned to the sender?
There are a few reasons an order can be returned to sender, but most often it is due to an undeliverable address (such as PO Boxes). Other instances include the package being unclaimed, or refused/returned by the customer. When this happens, please reach out
Why is my order being returned to the sender?
There are a few reasons an order can be returned to sender, but most often it is due to an undeliverable address (such as PO Boxes). Other instances include the package being unclaimed, or refused/returned by the customer. When this happens, please reach out info@numeve.com and we will be happy to arrange a reshipment for you!
How can I update my order or cancel my order?
If your order has not been shipped then please contact us info@numeve.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.